---
title: "Managing OVHcloud orders"
description: "Learn how to find order statuses and purchase orders in the OVHcloud Control Panel."
url: https://docs.us.ovhcloud.com/en/account/billing/manage-orders
lang: en
---
> For AI agents: the complete documentation index is available at https://docs.us.ovhcloud.com/en/llms.txt, the full documentation bundle is available at https://docs.us.ovhcloud.com/en/llms-full.txt.

# Managing OVHcloud orders

**Learn how to find order statuses and purchase orders in the OVHcloud Control Panel.**

 

## Requirements

- access to the [OVHcloud Control Panel](https://manager.us.ovhcloud.com/)
- at least one OVHcloud product order

 

## Instructions

### Purchase orders

A purchase order is generated when you place an order or your services renew. It lists the products ordered, their price, and any reductions or promo offers that have been applied.

 

### Access orders via the OVHcloud Control Panel

There are two ways to view your orders in the OVHcloud Control Panel: through the **Dashboard** or the **My account** page.

**Tip:**

Click each tab across the top to view all content.

#### Via the Dashboard

On the Dashboard page in the [OVHcloud Control Panel](https://manager.us.ovhcloud.com/), click `View my orders ➡`.

#### Via the My account page

In the [OVHcloud Control Panel](https://manager.us.ovhcloud.com/) click your `name` in the upper-right corner and then your `initials` in the panel along the right edge. Then select `My orders` on the left-side menu.

 

On this page is a table of your previous orders showing:

- the **Date** on which the order was placed,
- the **Order number**,
- the order **Status**, and
- the purchase/renewal **Amount with VAT**.

The various order statuses are listed below:

| Status               | Definition                                                                                                                                                                                                                                                                             |
| -------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Payment not received | Your order was never completed and no payment was received. No further charges will be attempted. A new order will need to be submitted.                                                                                                                                               |
| Validation           | Your order is in the process of being verified manually by our internal services. The validation will be complete once this step is finalized. You can see more about the validation process in [this guide](https://docs.us.ovhcloud.com/en/account/billing/faq-order-validation.md). |
| Being processed      | Your order is in the process of being delivered - please wait. Depending on the service you have ordered, this step may last anywhere from a few minutes to a couple of days.                                                                                                          |
| Complete             | You have received your order and your access details have been sent to you by email (if access details are required).                                                                                                                                                                  |
| Cancelled            | Your order has been canceled, services will not be delivered, and the preauthorization of the cost of the order will be reversed. This status also appears on purchase orders that were not finalized.                                                                                 |

 

You can view more information about a purchase order by clicking the _more options_ `...` button to the right of the order.

**Note:**

This option may not be available for older orders.

Selecting `View order in HTML format` will open the purchase order like the one [shown above](#purchase-order).

Selecting `Order tracking` will take you to a new screen that shows an order summary and a more detailed explanation of your order status.

 

## Go further

Browse all the [Managing billing, payments, and services guides](https://docs.us.ovhcloud.com/en/account/billing/landing-page-billing.md).

Browse the rest of the [OVHcloud US documentation](https://docs.us.ovhcloud.com/en/index.md) for guides on our other products and services.