--- title: "Ordering and managing a HYCU for OVHcloud license" description: "NOTE: OVHcloud provides services for which you are responsible for their configuration and management. You are therefore responsible for their proper functionin" url: https://docs.us.ovhcloud.com/en/hosted-private-cloud/nutanix-on-ovhcloud/ordering-managing-hycu-ovhcloud-license lang: en --- > For AI agents: the complete documentation index is available at https://docs.us.ovhcloud.com/en/llms.txt, the full documentation bundle is available at https://docs.us.ovhcloud.com/en/llms-full.txt. # Ordering and managing a HYCU for OVHcloud license **Warning:** **NOTE:** OVHcloud provides services for which you are responsible for their configuration and management. You are therefore responsible for their proper functioning.\ \ This tutorial is designed to help you as much as possible with common tasks. If you are having difficulty performing these actions, please contact a specialized service provider. OVHcloud cannot provide you with technical support in this regard.   ## Requirements: - Access to the [OVHcloud Control Panel](https://manager.us.ovhcloud.com/) - The HYCU controller software installed and configured on a VM (HYCU offers [30-day trials](https://www.hycu.com/solutions/data-protection/nutanix-ahv#getForm))   ## Instructions #### Topics: - [Order the license](#order-the-license) - [Activate the license](#activate-the-license) - [License management](#license-management) - [Regenerate the license](#regenerate-the-license) - [Cancel the license](#cancel-the-license) - [Upgrade the license](#upgrade-the-license)   ### Order the license We offer different license packs based on the number of virtual machines (VMs) used by your Nutanix workloads. **Note:** For more information, visit our [HYCU for OVHcloud](https://us.ovhcloud.com/storage-solutions/hycu/) page. From the [OVHcloud Control Panel](https://manager.us.ovhcloud.com/), navigate to the `Hosted Private Cloud` menu and, under **Storage and Backups**, select `HYCU`. Click `Start` to begin ordering your license. Choose your pack type, then click `Order`. Once your order is complete, you will receive a confirmation email, and your subscription will appear in the dashboard. Click on the `license name` to proceed with activation.   ### Activate the license #### 1. Initiate the link between OVHcloud and HYCU When you click a license in your dashboard, a menu will appear that lets you rename, activate, renew, or cancel your HYCU for OVHcloud license. Click the `Activate license` button (in the **Shortcuts** box). A window will open to upload the license request file.   #### 2. Prepare your HYCU instance/appliance If you do not already have HYCU controller software installed and configured on a VM, follow the instructions below that match your use case. **Note:** For further assistance regarding the use of HYCU, please see [HYCU's official documentation](https://support.hycu.com/hc/en-us/categories/15363454825500-Documentation). The User Guides will be the most helpful, for example: [HYCU R-Cloud Hybrid Cloud Edition v5.2.1](https://hdn.hycu.com/ec/v5.2.1-912/help/en/HYCU_UserGuide.pdf). ##### Using an existing HYCU account Install the HYCU controller on your cluster and have the HYCU controller running. Access that VM and proceed to Step 3. **Note:** For instructions to do this using Nutanix, please read the [Install and configure HYCU](https://docs.us.ovhcloud.com/en/hosted-private-cloud/nutanix-on-ovhcloud/hycu-backup.md#install-and-configure-hycu) step of [this guide](https://docs.us.ovhcloud.com/en/hosted-private-cloud/nutanix-on-ovhcloud/hycu-backup.md). ##### For new HYCU users Create an [OVHcloud Support ticket](https://docs.us.ovhcloud.com/en/account/account-information/contact-us-support.md) including the type of hypervisor you are using, and an OVHcloud team member will retrieve the installation file you need. Once you receive the file, install it on your cluster and have the HYCU controller running. Access that VM and proceed to Step 3. **Note:** For instructions to do this using Nutanix, please read the [Install and configure HYCU](https://docs.us.ovhcloud.com/en/hosted-private-cloud/nutanix-on-ovhcloud/hycu-backup.md#install-and-configure-hycu) step of [this guide](https://docs.us.ovhcloud.com/en/hosted-private-cloud/nutanix-on-ovhcloud/hycu-backup.md).   #### 3. Finalize the link between OVHcloud and HYCU **Warning:** **NOTE:** This step requires the HYCU software** installed and configured on a VM**. See [Step 2](#2-prepare-your-hycu-instance-appliance) to complete this process. To obtain your license request file, [log in to your Hybrid Cloud HYCU instance/appliance](https://r-cloud.hycu.com/login) and go to the `Licensing` menu. Click `Download Request` and download the file. Back in the OVHcloud Control Panel, drag and drop the downloaded file into the open window, then click `Enable`. After verification, the status of your license will change to `Active`. Once the license is active, click the `Download license` button (at the bottom of the **General information** box). Return to the `Licensing` menu of your Hybrid Cloud HYCU instance/appliance and upload the license you just downloaded from the OVHcloud Control Panel. A window will inform you that your license has been validated.   ### License management #### Regenerate the license If your HYCU technical configuration has changed, you will need to make a new request to obtain a new license file compatible with your HYCU controller. From the [OVHcloud Control Panel](https://manager.us.ovhcloud.com/), navigate to the `Hosted Private Cloud` menu and, under **Storage and Backups**, select `HYCU`. Once in your license dashboard, click the `Regenerate License` button (in the `Shortcuts` box). As with the activation of your license, download and upload your license request. Then follow the same process as for license activation: - Download the license key. - Upload the license key to your Hybrid Cloud instance/appliance.   #### Cancel the license You can cancel your HYCU subscriptions from the OVHcloud Control Panel. From the [OVHcloud Control Panel](https://manager.us.ovhcloud.com/), navigate to the `Hosted Private Cloud` menu and, under **Storage and Backups**, select `HYCU`. Once in your license dashboard, click `Cancel license` in the **Subscription** box. Then confirm the cancellation by clicking `Yes, cancel`.   #### Upgrade the license To upgrade your offer, you must first [cancel your current HYCU for OVHcloud subscription](#cancel-the-license) and then [order a new subscription](#order-the-license) with the required virtual machines pack.   ## Go further Browse all the [Nutanix guides](https://docs.us.ovhcloud.com/en/hosted-private-cloud/nutanix-on-ovhcloud/landing-page-nutanix-on-ovhcloud.md). Browse the rest of the [OVHcloud US documentation](https://docs.us.ovhcloud.com/en/index.md) for guides on our other products and services. Learn more about [Nutanix on OVHcloud](https://us.ovhcloud.com/hosted-private-cloud/nutanix/) on the OVHcloud US website. - [Configuring HYCU Backup](https://docs.us.ovhcloud.com/en/hosted-private-cloud/nutanix-on-ovhcloud/hycu-backup.md) - Nutanix for OVHcloud documentation - Hosted Private Cloud documentation