Delisting blocklisted IP addresses

Blocklisting — also known as blacklisting, or being listed on a Realtime Blackhole List (RBL) — is a spam-fighting measure applied to IP addresses or ranges to block email that is considered spam or may contain malware. When an email domain or IP address is blocklisted, messages sent from it may not reach their recipients, which impacts deliverability and sender reputation. Messages that are delivered may land in the recipient's spam folder rather than their inbox.

Blocklists can include domain names and IP addresses that pose no actual threat. Some spam-filtering services, such as SpamRATS, also take reverse DNS into account when evaluating IP addresses.

Supported providers

• Spamhaus Block List (SBL)

  Info

  This is for newly purchased IPs.

  If the IP is listed under the Spamhaus Blocklist (SBL), you will need to submit a ticket to OVHcloud US Customer Support. Support will contact our Abuse Team, who will then contact the Internet Service Provider.

• eXploits Block List (XBL) or Combined Spam Sources (CSS)

  If your IP is listed under eXploits Blocklist (XBL) and/or Combined Spam Sources (CSS), it is usually due to configuration issues. Please follow the steps described on the Spamhaus website to delist the IP (see the example below). Once you have followed the steps, you can delist it yourself.

  Example:

  

  

• Spamcop

  On this page, you can check the current status of an IP. The SpamCop Blocking List (SCBL) is time-based: an IP is delisted automatically once spam reports stop, so there is usually no manual removal request to submit.

• Barracuda

  To request removal from the Barracuda Reputation Block List (BRBL), submit the Barracuda removal request form. Listings are manually verified, so removal is not immediate.

• SpamRATS

  To delist an IP from SpamRATS, the first and most important step is to configure reverse DNS (rDNS). Without a valid rDNS, the UP cannot be removed from the blocklist, especially for "Worst Offender" alerts.

  Step 1 - Configure rDNS

  Use your external domain registrar to create an A record that maps the domain name to your server's IP address (e.g., Domain: mail.example.com).

  Configure the PTR (rDNS) record using the OVHcloud Control Panel (instructions) or OVHcloud API (instructions).

  Use the command below or an online tool like MXToolBoox to verify the rDNS is set up correctly.

  dig -x <IP_ADDRESS>
  Good rDNS example output:

  {{;; ANSWER SECTION:
  1.2.0.192.in-addr.arpa. 300 IN PTR mail.example.com.}}

  The IP 192.0.2.1 resolves to mail.example.com, showing a valid reverse DNS configuration.

  Bad rDNS example output:

  {{;; ANSWER SECTION: (missing)
  ;; status: NXDOMAIN}}

  No PTR record exists for 203.0.113.1, as indicated by the missing ANSWER SECTION and status: NXDOMAIN.

  Step 2 - Delist an IP

  Use the SpamRATS Lookup Tool to check if the IP is listed.

  Request delisting from basic blocklists using the SpamRATS Removal Form.

  Request delisting from Worst Offender Alerts using the SpamRATS Contact Form and include:

  1. Evidence of a valid rDNS configuration (e.g., dig -x output).
  2. An explanation of the IP's history, ownership, and intended use.
  Info

  Best practices:

  Always configure rDNS by setting up an A record at your domain registrar using the OVHcloud Control Panel (instructions) or OVHcloud API (instructions).

  By following these steps, you can ensure proper reverse DNS setup and successfully delist your IP from SpamRATS.

Unsupported

s5h.net

curl -4 http://www.usenix.org.uk/content/rblremove

telnet www.usenix.org.uk 80
GET /content/rblremove HTTP/1.1
Host: www.usenix.org.uk
# press enter twice

UCEprotect

Fabel Spamsources

MIPSpace

Go further

Browse all the Additional IP guides.

Browse the rest of the OVHcloud US documentation for guides on our other products and services.

Learn more about Additional IP on the OVHcloud US website.