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Databases & Analytics - Responsibility sharing

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Cloud Databases and Analytics allow you to focus on building and deploying cloud applications while OVHcloud takes care of the engine infrastructure and maintenance in operational conditions.

The RACI below details shared responsibilities between OVHcloud and the customer for Cloud Databases and Analytics services. This shared model can help relieve the customer’s operational burden.

 

RACI definition

Roles
R: Is in charge of carrying out the process
A: Guarantees the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process

For your information, a Service is considered a Cloud Databases or Analytics service* such as a MySQL®, PostgreSQL®, MongoDB®, Valkey, or Kafka®.

 

1. Before subscription

1.1. Specify service as needed

ActivityCustomerOVHcloud
Learn about the capabilities and limitations of the Services detailed in the OVHcloud documentationRAI
Choose service locationRAI
Size services as neededRAI
Choose options as neededRAI

 

2. Service availability

2.1. Install service

ActivityCustomerOVHcloud
Produce, route, deliver, and maintain physical machines, virtual machines, and hosting buildings RA
Buy and hold licenses and usage rights for software provided by OVHcloud RA
Buy and hold licenses and usage rights for backup solutions provided by OVHcloud RA

 

2.2. Reversibility model

ActivityCustomerOVHcloud
Offer standard solutions and protocols for importing and exporting dataIRA

 

3. Service usage

3.1. Operations

3.1.1. Daily operations
ActivityCustomerOVHcloud
Use all virtual machines (nodes) deployed in the IaaS RA
Decide to add/delete resources to the existing serviceRAI
Add/delete resources to the existing serviceIRA
3.1.2. Access management
ActivityCustomerOVHcloud
Manage access and security policy for Service usersRAI
Managing OVHcloud teams’ physical access to infrastructures RA
Managing OVHcloud teams’ logical access to infrastructuresIRA
Managing access to the OVHcloud Control PanelRAI
Manage access to management interfaces specific to the Service (command line, API, etc.)RAI
3.1.3. Monitoring
ActivityCustomerOVHcloud
Monitor the proper functioning of physical devices (utilities) in support of the Platform as a Service RA
Monitor the proper functioning of virtual devices (utilities) in support of Platform as a ServiceIRA
Monitor physical and virtual resource performanceIRA
Monitor service performanceRAI
Process and pay for alarms from managed devices in the Databases or Analytics infrastructureIRA
Maintain logs generated by Databases or Analytics servicesRARA
Keep logs of the Service hosted on Databases or AnalyticsRA 
3.1.4. Storage
ActivityCustomerOVHcloud
Managing content hosted on Databases or Analytics servicesRAI
Ensuring data continuity and sustainabilityRA 
Perform storage and backup device maintenance RA
Create, modify, control, restore, and delete internal backup jobsIRA
3.1.5. Connectivity
ActivityCustomerOVHcloud
Operate automatic network management systems (architecture, implementation, software, and hardware maintenance for deployed public and private networks)IRA
Manage IP addressing planRA 
3.1.6. Management
ActivityCustomerOVHcloud
Ensuring the security of management infrastructures (API, Control Panel)IRA
Ensure the security of the operating systems and software installed on the servicesIRA
Managing the physical security of equipment and infrastructures hosted at OVHcloudIRA
Maintain Databases or Analytics services and their extensionsCRA
3.1.7. Business continuity
ActivityCustomerOVHcloud
Manage automatic management systems for the infrastructure providedIRA
Maintain a business continuity and disaster recovery plan for hosted servicesRAI

 

3.2. Event management

3.2.1. Incidents
ActivityCustomerOVHcloud
Intervening with Databases or Analytics managed elements RA
3.2.2. Changes
ActivityCustomerOVHcloud
Comply with the Public Cloud Enterprise Lifecycle PolicyRA 
Deploy patches, update software and information systems hosted in Databases or AnalyticsCIRA
Confirm the customer's request to change the hardware or software for the Databases or Analytics serviceAR
Deploy patches, update and configure the information system using Databases or AnalyticsRA 
Perform preventive interventions on managed elements of the Databases or AnalyticsIRA

 

4. Reverting

4.1. Reversibility model

ActivityCustomerOVHcloud
Schedule reversibility operationsRAI
Choose fallback infrastructuresRA 

 

4.2. Data recovery

ActivityCustomerOVHcloud
Manage reversibility operationsRAI
Migrate/transfer dataRA 

 

5. End of service

5.1. Destroying configurations

ActivityCustomerOVHcloud
Delete Public Cloud project servicesRAI

 

Go further

Browse all the Databases guides.

Browse the rest of the OVHcloud US documentation for guides on our other products and services.

Learn more about Managed Databases on the OVHcloud US website.

OVHcloud Managed Databases and Analytics:

  • Grafana® is a registered trademark of Grafana Labs and is used with the permission of Grafana Labs. OVH SAS and its subsidiaries are not affiliated with or endorsed by Grafana Labs.
  • Kafka® is a registered trademark of The Apache Software Foundation and has been licensed for use by OVHcloud, who has no affiliation with and is not endorsed by The Apache Software Foundation.
  • MongoDB® is a registered trademark of MongoDB, Inc.
  • MySQL® is a registered trademark of Oracle and/or its affiliates.
  • PostgreSQL® is a registered trademark of the PostgreSQL Community Association of Canada.