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Managing OVHcloud orders

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Learn how to find order statuses and purchase orders in the OVHcloud Control Panel.

 

Requirements

 

Instructions

Purchase orders

A purchase order is generated when you place an order or your services renew. It lists the products ordered, their price, and any reductions or promo offers that have been applied.

Account billing - Manage orders - step 1

 

Access orders via the OVHcloud Control Panel

There are two ways to view your orders in the OVHcloud Control Panel: through the Dashboard or the My account page.

Tip

Click each tab across the top to view all content.

Via the Dashboard
Via the My account page

On the Dashboard page in the OVHcloud Control Panel, click View my orders ➡.

Account billing - Manage orders - step 2

 

On this page is a table of your previous orders showing:

  • the Date on which the order was placed,
  • the Order number,
  • the order Status, and
  • the purchase/renewal Amount with VAT.

Account billing - Manage orders - step 4

The various order statuses are listed below:

StatusDefinition
Payment not receivedYour order was never completed and no payment was received. No further charges will be attempted. A new order will need to be submitted.
ValidationYour order is in the process of being verified manually by our internal services. The validation will be complete once this step is finalized. You can see more about the validation process in this guide.
Being processedYour order is in the process of being delivered - please wait. Depending on the service you have ordered, this step may last anywhere from a few minutes to a couple of days.
CompleteYou have received your order and your access details have been sent to you by email (if access details are required).
CancelledYour order has been canceled, services will not be delivered, and the preauthorization of the cost of the order will be reversed. This status also appears on purchase orders that were not finalized.

 

You can view more information about a purchase order by clicking the more options ... button to the right of the order.

Info

This option may not be available for older orders.

Selecting View order in HTML format will open the purchase order like the one shown above.

Account billing 04 - step 2

Selecting Order tracking will take you to a new screen that shows an order summary and a more detailed explanation of your order status.

Account billing - Manage orders - step 6

 

Go further

Browse all the Managing billing, payments, and services guides.

Browse the rest of the OVHcloud US documentation for guides on our other products and services.